DTD software question.

[tonytats]

The service is better than most and there's something gone wrong with the software ,as I won a seat last night

[Girgy85]

The service is better than most and there's something gone wrong with the software ,as I won a seat last night

Me too but shhhhhhhh lets not tell em about that software glitch

[tikay]

Has any Online site ever given better Customer Care? Direct, Facebook, Forum replies from 4 or 5 different people.

http://www.youtube.com/watch?v=-thA7Gv2s68

Oh darlin, there ain't no pleasing you.......

[aaron1867]

As for DTD, the bonuses are poor and customer service is terrible.

How is the customer service terrible? In my experience its light years ahead of many others, including face to face help at the club.

Customer Service is spot on imo

He is just stirring it up. Let him get on with it.

Oh shut up Jason, anything to have a dig.

The customer service is terrible in my view, some agree, some don't. Online it's terrible customer service, at the club it's fantastic.

[smashedagain]

As for DTD, the bonuses are poor and customer service is terrible.

How is the customer service terrible? In my experience its light years ahead of many others, including face to face help at the club.

Customer Service is spot on imo

He is just stirring it up. Let him get on with it.

Oh shut up Jason, anything to have a dig.

The customer service is terrible in my view, some agree, some don't. Online it's terrible customer service, at the club it's fantastic.

You will find online it's very often the same girls like Maria answering you queries. No one agrees with you. Their service is excellent

[TightEnd]

Online and Live is the same people Aaron!

[smashedagain]

Online and Live is the same people Aaron!

Yeah like I say. He's a numpty.

[kinboshi]

Nope, not that.

It's the roulette and BJ icons that block you from seeing one of opponents cards. They have already told me they can't do anything about it, it's just very annoying to be fair.

You can remove those buttons.

[booder]

Nope, not that.

It's the roulette and BJ icons that block you from seeing one of opponents cards. They have already told me they can't do anything about it, it's just very annoying to be fair.

You can remove those buttons.

How?

[aaron1867]

Online and live might be the same, but it doesn't mean they offer the same customer service does it?

They are unable to help me online and the staff seems a bit too biased in regards to certain stuff.

And also, you can't remove the button, I have already asked. I add that they told me it was going to be in the next update, but never was.

[smashedagain]

What do you want sorting. Approach them with the right attitude instead of slagging em off and I'm sure they will help you out. They have sorted loads of people out with problems such as regging, sorting accounts out, crediting fpp's, transfering seats etc, etc. you are the only person I have heard have a go at em.

[aaron1867]

Jason, I am not here to lick arse, I'll say it as I see it.

I find DTD (online) terrible.

- I got told that the card thing would be sorted in next update, it wasn't.
- Everything I get told by the staff there is very brief, not very informative
- Biased views. I was told that the FPP scheme is one of best bonuses for players, it is in fact, terrible.
- FPP adding takes ages to be added on, all bonuses I get from poker sites is added on pretty much instantly.

There are a few more.

Like I said, just a few points I don't like about DTD.

[smashedagain]

Jason, I am not here to lick arse, I'll say it as I see it.

I find DTD (online) terrible.

- I got told that the card thing would be sorted in next update, it wasn't.
- Everything I get told by the staff there is very brief, not very informative
- Biased views. I was told that the FPP scheme is one of best bonuses for players, it is in fact, terrible.
- FPP adding takes ages to be added on, all bonuses I get from poker sites is added on pretty much instantly.

There are a few more.

Like I said, just a few points I don't like about DTD.

What's your alias on there? Software issues are not something that Dtd have a lot of say over. Who told you the fpp scheme was one of the best?

[aaron1867]

Jason, I am not here to lick arse, I'll say it as I see it.

I find DTD (online) terrible.

- I got told that the card thing would be sorted in next update, it wasn't.
- Everything I get told by the staff there is very brief, not very informative
- Biased views. I was told that the FPP scheme is one of best bonuses for players, it is in fact, terrible.
- FPP adding takes ages to be added on, all bonuses I get from poker sites is added on pretty much instantly.

There are a few more.

Like I said, just a few points I don't like about DTD.

What's your alias on there? Software issues are not something that Dtd have a lot of say over. Who told you the fpp scheme was one of the best?

I don't think my alias has anything to do with it. I also add that I am not sure who told me who told who it was and I am not trailing all the way through my emails to find who it was.

[smashedagain]

Jason, I am not here to lick arse, I'll say it as I see it.

I find DTD (online) terrible.

- I got told that the card thing would be sorted in next update, it wasn't.
- Everything I get told by the staff there is very brief, not very informative
- Biased views. I was told that the FPP scheme is one of best bonuses for players, it is in fact, terrible.
- FPP adding takes ages to be added on, all bonuses I get from poker sites is added on pretty much instantly.

There are a few more.

Like I said, just a few points I don't like about DTD.

What's your alias on there? Software issues are not something that Dtd have a lot of say over. Who told you the fpp scheme was one of the best?

I don't think my alias has anything to do with it. I also add that I am not sure who told me who told who it was and I am not trailing all the way through my emails to find who it was.

So you don't want to be helped then. Don't think I pick on you all the time, some stuff you come up with is worth listening to but when you wanna slag off players or people doing their jobs then you have to validate it instead of just spouting drivel. I don't need to tell you that Dtd are the nut best club in the uk ainec and although I accept the site ain't Pokerstars it is something we have to put up with in the short term. They are aware of the short comings and will address the problems as soon as us possible