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Author Topic: Opinions On compensation  (Read 3518 times)
arbboy
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« Reply #15 on: July 02, 2014, 09:15:02 PM »

Hi Guys, I know I don't post on here very often, please don't let that put you off, I really would value your input as to whether you think I am A- Asking for too much, and B- What you think would be fair.
Before I explain my problem, I want to clarify that I think DTD is a terrific place to play poker, but the software issues they have had and continue to have with Ipoker is really a shame. This is also not a dig at anything they do for the game, it's a question of fairness to myself.
Right, here goes:
Last night (Tuesday) I played the £25 50 seat guarentee into the £250 deepstack at 2100. As with all of these, I try to only ever buy-in and then add-on. I made it to the add-on period with my intial stack and I was 21st of 91 left. I tried to add-on for a further £25 (60k chips), which would keep me in a very good position in the tourny, but the site was having 'Technical issues'. I tried 4 times during the 3 minute break, getting the same error each time. This, while annoying, wouldn't be a massive issue if everyone had the same problem. However, when the toury restarted, there had been 71 add-ons and I was in 79th place of 91 remaining. having to 'get busy' and admittedly feeling a little tilted, I ended up busting out with 80 odd players left.
I feel with the add-on I would have had a very good chance of converting. I obviously raised the issue with support and they came back today offering a £25 token as compensation.
Do you think this is fair?
I have contacted Nicola today and after consulting with Rob and Nick, they wont offer me anything else. I understand the postion they are in and I fully understand that they are facing a huge overlay on this competition, but with the greatest respect, that isn't my fault.
Nicola asked me what I think would be fair and my response was something alont the lines of
"While I think I would have converted to a seat, there could obviously be no assurances that I would get one, so asking for a seat into the £250 would be too much. However, I would like you to agree to give me the chance to get back to the position I was in at the add-on break last night, so I'd play tonight with the £25 token refunded, also they would agree to refund me the cost of any rebuy of up to the value of £50. If i didn't rebuy then no harm done." After all, 71 players in this tourney has a massive advantage over me, I believe there were others affected, at least one other was on my table.
This isn't a 'get at DTD' post, so please no nastiness to them on this thread, I'm just interested to hear other peoples views on what I should reasonably expect.
FTR. I like most, have had a lot of issues with DTD software lately, but in the main I feel they have dealt with it adequately, but this is too much. I know other have criticized DTD on here before and got barred from the club, let me clarify, I am simply asking if I am asking too much from the DTD support team.

Your initial stack was 20k.  Only going on what you quoted.
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Autobetkev
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« Reply #16 on: July 02, 2014, 09:18:19 PM »

Hi Guys, I know I don't post on here very often, please don't let that put you off, I really would value your input as to whether you think I am A- Asking for too much, and B- What you think would be fair.
Before I explain my problem, I want to clarify that I think DTD is a terrific place to play poker, but the software issues they have had and continue to have with Ipoker is really a shame. This is also not a dig at anything they do for the game, it's a question of fairness to myself.
Right, here goes:
Last night (Tuesday) I played the £25 50 seat guarentee into the £250 deepstack at 2100. As with all of these, I try to only ever buy-in and then add-on. I made it to the add-on period with my intial stack and I was 21st of 91 left. I tried to add-on for a further £25 (60k chips), which would keep me in a very good position in the tourny, but the site was having 'Technical issues'. I tried 4 times during the 3 minute break, getting the same error each time. This, while annoying, wouldn't be a massive issue if everyone had the same problem. However, when the toury restarted, there had been 71 add-ons and I was in 79th place of 91 remaining. having to 'get busy' and admittedly feeling a little tilted, I ended up busting out with 80 odd players left.
I feel with the add-on I would have had a very good chance of converting. I obviously raised the issue with support and they came back today offering a £25 token as compensation.
Do you think this is fair?
I have contacted Nicola today and after consulting with Rob and Nick, they wont offer me anything else. I understand the postion they are in and I fully understand that they are facing a huge overlay on this competition, but with the greatest respect, that isn't my fault.
Nicola asked me what I think would be fair and my response was something alont the lines of
"While I think I would have converted to a seat, there could obviously be no assurances that I would get one, so asking for a seat into the £250 would be too much. However, I would like you to agree to give me the chance to get back to the position I was in at the add-on break last night, so I'd play tonight with the £25 token refunded, also they would agree to refund me the cost of any rebuy of up to the value of £50. If i didn't rebuy then no harm done." After all, 71 players in this tourney has a massive advantage over me, I believe there were others affected, at least one other was on my table.
This isn't a 'get at DTD' post, so please no nastiness to them on this thread, I'm just interested to hear other peoples views on what I should reasonably expect.
FTR. I like most, have had a lot of issues with DTD software lately, but in the main I feel they have dealt with it adequately, but this is too much. I know other have criticized DTD on here before and got barred from the club, let me clarify, I am simply asking if I am asking too much from the DTD support team.

Your initial stack was 20k.  Only going on what you quoted.

My Bad, baby brain. Once again guys, thanks for the input. As I said at the start, this wasn't a dig at DTD, it was a question as to whether I expected too much. I guess I did.
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Woodsey
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« Reply #17 on: July 02, 2014, 09:36:36 PM »

I wouldn't have expected anything, I think you have done well.
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TightEnd
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« Reply #18 on: July 03, 2014, 09:12:11 AM »

Rob's latest blog

http://www.dusktilldawnpoker.com/blog.php?profile=4&id=503

in it, this is the loyalty pennyroll he refers to

all the details are on the image

 Click to see full-size image.
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smurf
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« Reply #19 on: July 03, 2014, 11:42:54 AM »

Am I reading that right - 1p to enter, no rebuys and fifty £250 seats to be won 
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teamonkey
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« Reply #20 on: July 03, 2014, 12:05:34 PM »

on condition that you use them either thursday or friday this week


only slightly bitter as i'm not back home till monday next week

def a decent "good will gesture" that many sites wouldnt offer
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blueace
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« Reply #21 on: July 03, 2014, 01:42:11 PM »

on condition that you use them either thursday or friday this week


only slightly bitter as i'm not back home till monday next week

def a decent "good will gesture" that many NO OTHER sites would offer
fyp
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Rexas
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« Reply #22 on: July 03, 2014, 08:50:14 PM »

I'm going to ask for compensation if I don't make a set in this penny roll.
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humour is very much encouraged, however theres humour and theres not.
I disrepectfully agree with Matt Smiley
Beaver808
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« Reply #23 on: July 04, 2014, 12:48:20 AM »

Can I get compensation? Level 1, this was LEVEL 1!!!

Dealt to moi in the BB -  

Lots of limps - I limp too

Flop  Two Diamonds   three clubs

Alll in and a call!

we're racing against  

[ ] We held



I DEMAND COMPENSATION FOR THIS TOTALLY STANDARD & CLEARLY UNNECESSARY SUCKOUT!! UN-BELL-HEAVE-ABLE - IT WAS LEVEL 1 FFS!

Am I being unreasonable? I feel I'm owed at LEAST 49p
« Last Edit: July 04, 2014, 12:51:20 AM by Beaver808 » Logged

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