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Author Topic: Barred from Grosvenor Casinos  (Read 24090 times)
AceGing
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« Reply #45 on: January 31, 2018, 12:03:56 PM »

So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban
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StuartHopkin
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« Reply #46 on: January 31, 2018, 12:06:20 PM »

So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban


You only go in at night times?
They may be more responsive in the day?

Also if it means that much to you, I would suggest just taking a book with you and saying 'no problem, I will just sit here and wait until he has 5 minutes free, let him know I am here please' then just sit it out.
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MANTIS01
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« Reply #47 on: January 31, 2018, 12:09:58 PM »

In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.
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AceGing
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« Reply #48 on: January 31, 2018, 12:15:44 PM »

So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban


You only go in at night times?
They may be more responsive in the day?

Also if it means that much to you, I would suggest just taking a book with you and saying 'no problem, I will just sit here and wait until he has 5 minutes free, let him know I am here please' then just sit it out.

I've been at different times of the day, on different nights. AFAIK the late-shift starts at around 8, so I've been in on a weekday the morning - 11ish, afternoon, 3pm and also evenings around 7.30pm where I may catch them on their way in to work). I don't want to majorly piss them off - I just want to be able to speak to the GM/DM and see if we could arrange a short meeting where they would actually take me seriously. 15-30 mins of their time isn't unreasonable for me to appeal my ban given it looks like I'm indefinitely banned for the time being.

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AceGing
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« Reply #49 on: January 31, 2018, 12:27:42 PM »

In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

I usually go to the casino with my money and swap money for chips at the cashier. The card is only there for back-up if I lose everything I've already brought with me so it is rarely ever needed. If I have cash or chips in my pocket, I don't have to get up at all after being stacked.

In Birmingham, the Poker room is upstairs cashier is downstairs with the other table games. For you it may make no difference between going to the cashier which at Bournemouth is 20 steps away, but for me, having to go downstairs to reception which is off the gaming floor takes more time and I also had the option of going outside for a moment to collect my thoughts or getting my headphones at the same time.

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StuartHopkin
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« Reply #50 on: January 31, 2018, 12:55:31 PM »

So...

Have you been in and asked to speak to the Manager?

Yes and the same scenarios occur

- We're busy now but we will ask the question in our weekly meeting and let you know how that goes
- No we can't sit down with your case report/file and discuss the events of the night
- No the GM/Duty manager on the night will not speak to me right now
- Please go through the official reinstatement procedures (send an email an unmonitored inbox), although I've been told by those in-the-know that the casino where the incident occurs holds the keys to overturn my ban


You only go in at night times?
They may be more responsive in the day?

Also if it means that much to you, I would suggest just taking a book with you and saying 'no problem, I will just sit here and wait until he has 5 minutes free, let him know I am here please' then just sit it out.

I've been at different times of the day, on different nights. AFAIK the late-shift starts at around 8, so I've been in on a weekday the morning - 11ish, afternoon, 3pm and also evenings around 7.30pm where I may catch them on their way in to work). I don't want to majorly piss them off - I just want to be able to speak to the GM/DM and see if we could arrange a short meeting where they would actually take me seriously. 15-30 mins of their time isn't unreasonable for me to appeal my ban given it looks like I'm indefinitely banned for the time being.



Not suggesting you piss them off, but if you sit there quietly all day waiting then I am pretty sure they will give you 5 mins eventually.
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pleno1
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« Reply #51 on: January 31, 2018, 01:25:10 PM »

may be cynical here but doesn't seem legit
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MANTIS01
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« Reply #52 on: January 31, 2018, 01:43:58 PM »

In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

I usually go to the casino with my money and swap money for chips at the cashier. The card is only there for back-up if I lose everything I've already brought with me so it is rarely ever needed. If I have cash or chips in my pocket, I don't have to get up at all after being stacked.

In Birmingham, the Poker room is upstairs cashier is downstairs with the other table games. For you it may make no difference between going to the cashier which at Bournemouth is 20 steps away, but for me, having to go downstairs to reception which is off the gaming floor takes more time and I also had the option of going outside for a moment to collect my thoughts or getting my headphones at the same time.


Point is you only had one initial buy-in, no cash or chips in ur pocket. You simply went and got ur card to get more money, didn't go outside, didn't get ur headphones. So in fact the situation you describe above is quite different to what actually happened. Just trying to get ur story straight before you sit in their reception all day.
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mikeymike
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« Reply #53 on: January 31, 2018, 02:07:50 PM »

The casino will deal with the bent dealer in private if he has already left the firm no action will be taken and he will just get blacklisted in the UK - casinos don't wash their dirty linen in public.

If you have accused the security guard in writing of looking in your rucksack with the intention of pilfering your screwed - even if he was its your word against his and they will take his side.

Basically re reading the thread - you are in my opinion well and truly f*****d - and I can't see much hope of reinstatement ever - so perhaps you should consider moving if you want to play live poker on a regular basis.
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AceGing
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« Reply #54 on: January 31, 2018, 02:24:16 PM »

The casino will deal with the bent dealer in private if he has already left the firm no action will be taken and he will just get blacklisted in the UK - casinos don't wash their dirty linen in public.

If you have accused the security guard in writing of looking in your rucksack with the intention of pilfering your screwed - even if he was its your word against his and they will take his side.

Basically re reading the thread - you are in my opinion well and truly f*****d - and I can't see much hope of reinstatement ever - so perhaps you should consider moving if you want to play live poker on a regular basis.

I never accused the security guard of pilfering.. Other people are commenting saying re: security guard shouldn't have looked through my bag,  I'm interested in is why did he feel the need to do it but not disputing the action because in reality he struck gold - I'll say again that I was not acting in a suspicious manner and it's nothing too uncommon for someone to leave something in their coat/bag at reception. I wasn't aware the cards were in the bag at the time, until I was called downstairs.

I know it is my word against the security guard's - and I know they will take his side for the motive for conducting a search - but that doesn't change that if they look through the cameras of the gaming floor/reception etc. they wouldn't have seen me acting suspiciously because I wasn't.


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AceGing
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« Reply #55 on: January 31, 2018, 02:32:34 PM »

In all seriousness I think there's some info missing ging

- you choose to leave your wallet & visa in an unattended rucksack? Who does that?
- you say it's to step away if ur stacked. What does/did that achieve? Nothing right?
- you feel the need to wave visa at gorilla to justify why you need to access your property?
- your behaviour is such that gorilla is compelled to search thru a customers bag even though it's so busy?

Your behaviour has been deemed suspicious bro and gorilla doesn't draw those conclusions from a customer getting a visa out a wallet...

In all seriousness why would I go to such lengths to fabricate anything I've said so far or knowingly exclude information besides peoples' names.

1. I don't disagree.. While this is not a good idea because of the chance of theft, there wasn't any cash in my wallet, just some ID and a credit/debit card. If someone stole this, it's still easily reportable to my bank if it goes missing or if someone has peeked and noted down my card details.

2. I'm not immune to tilt. I used to get 500 from the cashier, (max buy in 250 I think?) then if I needed to top up my stack to max buy-in I would be able to without leaving the table. Back then I wasn't patient, I would lose a big hand and then try and jump straight back in to the action - my thought process was that if I had to physically get up and off the gaming floor to get more money - this would give me some time to de-tilt and not spew hundreds more off shortly after.

3. It's not like I waved it right in front of his face and said "hey dum-dum, this is bank card, I go gambol now". It was more subtle than that but difficult to put into writing but I'll try. Given it was so busy, I got my debit card out of my bag and just let him see what it was. I wasn't hiding it from view but I wasn't exactly shoving it in his face either.

4. This is the only one I can't answer with any certainty. I still don't know what caused him to search my bag. I hope this was part of their supposed investigation into the incident

Point 2 regarding tilt and a monkey in cash is a total different scenario tho right? If you have no cash only visa you are always gonna physically leave the table. Just trying to understand why going to reception makes all the difference.

I usually go to the casino with my money and swap money for chips at the cashier. The card is only there for back-up if I lose everything I've already brought with me so it is rarely ever needed. If I have cash or chips in my pocket, I don't have to get up at all after being stacked.

In Birmingham, the Poker room is upstairs cashier is downstairs with the other table games. For you it may make no difference between going to the cashier which at Bournemouth is 20 steps away, but for me, having to go downstairs to reception which is off the gaming floor takes more time and I also had the option of going outside for a moment to collect my thoughts or getting my headphones at the same time.


Point is you only had one initial buy-in, no cash or chips in ur pocket. You simply went and got ur card to get more money, didn't go outside, didn't get ur headphones. So in fact the situation you describe above is quite different to what actually happened. Just trying to get ur story straight before you sit in their reception all day.

Your initial question (point 2) asked what does stepping away from the table achieve and I answered it reasonably enough. Whether I had extra cash/chips in my pocket, why does that matter? I think I lost ~300 and then I needed to reload. I simply described some additional reasoning for what I could have gone downstairs to reception for, because you said you didn't understand why getting off the gaming floor made any difference or not. I get you are cynical but this is nit-picking...
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SuuPRlim
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« Reply #56 on: January 31, 2018, 04:43:28 PM »

bopkins idea of sitting and waiting is a good one imo, best shot of getting to speak to someone, just sit quietly and wait in the lobby, might be 1,2,3 hours but surely at some point, someone will come see you.

also agree with tikay, 100% honesty even if it paints you poorly. Lie here and you're toasted forever.
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MANTIS01
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« Reply #57 on: January 31, 2018, 04:53:40 PM »

You haven't understood my point but it's ok.

Thing is having your visa at reception rather than in your pocket is the very catalyst to your ban, so in fact it's the crux of the matter as opposed to nit-picking.

What's more you introduced your story as "very far-fetched", people who don't immediately accept very far-fetched stories are not in fact cynical mate, just normal.
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« Reply #58 on: January 31, 2018, 05:10:09 PM »

Haha. We're so cynicanormal..deffo crossed my mind that he was putting the cards back as they hadn't helped much on the first buy in..chortle. sorry ace, just the way I am. If I say 'no offence' then it's ok I think.
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AceGing
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« Reply #59 on: January 31, 2018, 05:47:59 PM »

Haha. We're so cynicanormal..deffo crossed my mind that he was putting the cards back as they hadn't helped much on the first buy in..chortle. sorry ace, just the way I am. If I say 'no offence' then it's ok I think.

Hi Nirvana

Sorry I didn't reply to your original post. I find myself repeating pretty much the same things, except under more and more scrutiny so I must have missed your post.

As mentioned they were an old design so they are useless. All 52 cards in a separate compartment of the bag that I didn't access, and they could check the cameras to confirm this and check the hundreds of hours (if they go back that far) on the overhead camera on the poker table to see I just sit there and play poker like any other person.
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