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Author Topic: Barred from Grosvenor Casinos  (Read 24322 times)
AceGing
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« on: December 18, 2017, 03:20:34 PM »

Hi guys,

A few years ago I used to play live cash/tournaments in the West Midlands when I was a student but was barred for something very stupid (my own fault). I did make a post on 2+2 asking for advice but just got trolled and gave up replying. I'd rather not type out a huge long wall of text right now on why I'm banned but if enough people care to know then I will update later.

I've tried to appeal to reinstatement@rank.com, following their standard procedure but without success. I'm frustrated because while I know casinos ban people every day, I was told they would investigate into what happened and I had a number of credible references (card room managers) who would vouch for me and my behaviour if called upon but no one including myself was ever contacted regarding my suspension. I was thinking maybe if I go to my local casino (Bournemouth) and try to arrange a meeting with the GM then at least I could reason with them in person rather than send emails over and over but receive no reply.

Any advice on what I can do to get unbanned?
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Ironside
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« Reply #1 on: December 18, 2017, 03:32:23 PM »

grovelling apologies referring to the person/s you offended and asking to make a face to face apology will normally do the trick unless you tried to cheat/fraun then you would have no hope
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AceGing
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« Reply #2 on: December 18, 2017, 03:41:18 PM »

grovelling apologies referring to the person/s you offended and asking to make a face to face apology will normally do the trick unless you tried to cheat/fraun then you would have no hope

Unfortunately that is what I'm suspected of, cheating.

I absolutely wasn't and am not a cheat, I did have a couple of card room managers willing to vouch for me and they knew of the incident, but they were never contacted for a reference. I wasn't well known by any means, but I'm those who I played on the tables with would know I was genuinely an honest player.

Is there really no way I can get a shoe in the door of someone who would not throw my case into the bin when looking over the notes on my account if they suspect me of cheating?
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Ironside
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« Reply #3 on: December 18, 2017, 05:45:50 PM »

casinos don't like cheats and very unlikely no matter who vouches for you that they would let you back in, its not like they are going to lose much money and you are a warning to others
best bet is if you can still get in other casinos use them but often when caught cheating they will let other chains know

you could always change your name by depole and use new name to get in but that a bit extreme
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The Camel
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« Reply #4 on: December 19, 2017, 10:15:37 AM »

I have seen cheats get back in, but it takes decades, not a couple of years.
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AceGing
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« Reply #5 on: December 19, 2017, 10:43:41 AM »

I have seen cheats get back in, but it takes decades, not a couple of years.

I just want to know if there is anyone I can email or write a letter to explain the finer details of the incident to prove I wasn't cheating. Sure, I get that actual cheats should be banned, but although my case looks bad, if they had actually checked cameras etc. they would see that I wasn't.
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« Reply #6 on: December 19, 2017, 11:04:51 AM »

I have seen cheats get back in, but it takes decades, not a couple of years.

I just want to know if there is anyone I can email or write a letter to explain the finer details of the incident to prove I wasn't cheating. Sure, I get that actual cheats should be banned, but although my case looks bad, if they had actually checked cameras etc. they would see that I wasn't.



Well I for one would like to know the full story, and who knows, a Grosvenor GM might be browsing blonde and read it too.
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roshambo
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« Reply #7 on: December 19, 2017, 01:12:13 PM »

best thing is speak to the GM and manager that as on shift when the incident happened, they are the only ones who will be able to make the decision.
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AceGing
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« Reply #8 on: December 19, 2017, 01:27:02 PM »

best thing is speak to the GM and manager that as on shift when the incident happened, they are the only ones who will be able to make the decision.

Thanks, I've been in contact with the customer service manager at Bournemouth who has been surprisingly good at relaying things back to me, I might go down and see if I can speak to them in person if they'll allow it
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« Reply #9 on: December 27, 2017, 12:30:23 PM »

I'd rather not type out a huge long wall of text right now on why I'm banned but if enough people care to know then I will update later.

Jackanory time Smiley
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AceGing
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« Reply #10 on: January 30, 2018, 02:16:39 PM »

best thing is speak to the GM and manager that as on shift when the incident happened, they are the only ones who will be able to make the decision.

I'd rather not type out a huge long wall of text right now on why I'm banned but if enough people care to know then I will update later.

Jackanory time Smiley

Hi guys

Sorry I didn't reply to this thread sooner. I know I said I'd post my side of the story but I was a little on the fence to write it all up because I wasn't sure anyone could help me or even believe me. I sent the below to Tikay in a private message and he recommended for me to post it here, so here goes..

------------------

Before I begin, I hope everyone can appreciate that while I am representing myself from my point-of-view - I wouldn't be still fighting to have my ban uplifted if I wasn't being 100% genuine. What has happened does appear very far-fetched but this is how events unfolded.

Here is a timeline of events...

Early 2014
I'm a student at Aston Uni, Birmingham. In our poker society, in our weekly home games we are literally playing with cardboard playing cards until one of the students, who worked as a poker dealer at Grosvenor Hill Street, brought an discarded, unpunched deck from the casino. How can we not be overjoyed to have a proper deck of cards? As I attended the home game every week without fail, I took the cards and we used them every week - no harm in this I thought...

June 2014 - Dec 2014
Not much to report.. Finished uni, went home + started to grind live cash at Bournemouth for 5-6 nights a week. I can probably add now that we only had 1-2 tables and had machine card shufflers (you can probably see where this is going by now). I don't have a car at this point so travel by train, 6-7pm I head out, with a rucksack to carry my headphones and rain jacket which is kept downstairs in the reception's cloakroom OFF the gaming floor.

Jan 2015
I had brought my cards to bring to a family home game over the Christmas period and completely forgot to unpack them from my rucksack. I played on Xmas Eve and had an awful session and when I got home (I think on the 2nd or 3rd Jan) I wanted to get straight back on the grind.. so off I went to the casino.

On this particular night I decided to leave my wallet and debit cards in my rucksack. I know I should keep these with me but after my previous session I wanted a reason to step away from the table if I got stacked, nothing malicious here..

I lost my initial buy-in, and downstairs I went to ask for my bag to grab my wallet. Here's where things get dicey..

It was SO busy that it wasn't a receptionist that served me at the desk, it was one of the security men who normally stand by the front doors. I got my wallet out, even waved the debit card at him to gesture "hey I just needed this, sorry to be a nuisance" and went back upstairs. At this point I had no idea the deck of old Grosvenor house cards were in the rucksack. My wallet was in a separate mini compartment at the very front of the bag, and everything else, headphones, jacket and the Grosvenor cards were in the "main" compartment, it is impossible for anyone to have known they were there unless they went looking.

Half an hour later, I get a tap on the shoulder from the suits who ask me to come downstairs and immediately when I'm presented with my bag I know they know. They ask me what's in the bag, I get the cards out for them, and I'm not given any chance to speak with the general/duty manager. The deck was intact, all 52 cards and an old design (and maybe even different colour to the ones used on the night).

I was told there and then that they'd "look into it" and "get back to me" - that was the reason I wouldn't be able to just have a sit down with the manager. I'm sure there would have been questions I could answer regarding where the cards originated from - especially since if the Bournemouth Poker Room had been carrying out audits on the current/discarded decks of cards, they would see that none have gone missing..

No problem I thought, yes I was (excuse my language) knee deep in **** but surely if they checked the cameras and interviewed me, or someone who would have vouched for me (card room manager in Grosvenor Birmingham Hill St) - I would maybe be given a second chance after all.. because I didn't actually cheat or card switch/whatever I'm suspected of. But it looks like they have just blanket banned me..

From Jan 15 onwards I have tried contacting their official reinstatement team (only contactable by email, not telephone and never any names in the almost robotic, generic replies given), twitter (tweeted their ex-MD who asked me to email him but never responded) and got in contact with the manager who'll vouch for me - all without any success. I am really down in the dumps that due to this one error I am now categorised as a cheater in Grosvenor's eyes (and Genting in turn have nationally banned me). Poker is a game where the players have a lot of power and responsibility to keep things honest and within the spirit of the game - pointing out dealer errors, making sure people don't rat hole chips off the cash table etc. and I am 100% one of the good guys in poker - but it just feels terrible that the ones that hold the keys aren't even willing to take my side of the story on board.
« Last Edit: January 30, 2018, 02:18:19 PM by AceGing » Logged
celtic
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« Reply #11 on: January 30, 2018, 02:36:32 PM »

Why did the security guard look in your bag after you had gone?
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« Reply #12 on: January 30, 2018, 02:39:54 PM »

Why did the security guard look in your bag after you had gone?

Was just gonna say this, seems pretty irregular
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AceGing
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« Reply #13 on: January 30, 2018, 02:56:18 PM »

Why did the security guard look in your bag after you had gone?

Was just gonna say this, seems pretty irregular

The answer to this is I'm not sure. Everyone who I have told this to has said, the security guard isn't allowed/can't do that - but I can't really argue because at the end of the day, he found those cards. If he found nothing, then I would never know my bag was searched, but when I went downstairs and was presented with my bag - the cards struck my mind - even without saying a word I knew that my bag had been searched while I was upstairs in the card room.

As I said, the cards were in a completely separate compartment to my wallet. I got my bank card out of my wallet and went back upstairs - for some reason he may have thought this was suspicious?
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Rexas
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« Reply #14 on: January 30, 2018, 03:07:13 PM »

Why did the security guard look in your bag after you had gone?

Was just gonna say this, seems pretty irregular

The answer to this is I'm not sure. Everyone who I have told this to has said, the security guard isn't allowed/can't do that - but I can't really argue because at the end of the day, he found those cards. If he found nothing, then I would never know my bag was searched, but when I went downstairs and was presented with my bag - the cards struck my mind - even without saying a word I knew that my bag had been searched while I was upstairs in the card room.

As I said, the cards were in a completely separate compartment to my wallet. I got my bank card out of my wallet and went back upstairs - for some reason he may have thought this was suspicious?

That's very strange, pretty sure he's not allowed to do that but don't know for sure. Best of luck with getting un-banned, seems like an insane situation.
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