Maybe you need to look at how you played the hand - rather than blame the site. You've raised in early position with KJ suited but then got 4 callers (yes its only a 5 seater sng but you now have to be worried that your hand isn't the best).
Then you hit as good a flop as you possibly could - but then just flat call the bet. Yes you then reraise on the turn and his call with low pair no kicker with a gutshot draw isn't very good but still i'd rather have players making plays like this every day as it means in the long run i'll make more money.
In the link below is a post i made a long while back, ok its more geared around mtt's but the principles still apply. At the end of the day it isnt Ladbrokes fault that Laxen71 is willing to put all his chips in with 3rd pair and a gutshot - but i'm sure if someone were to add up the number of times he made this move and the number of times he won it would be somewhere around the 18% mark.
Yes as poor as the call looks - you will lose this hand 1 in every 5 times that someone makes a call like this against you.
http://blondepoker.com/forum/index.php?topic=4182.0Lets say you are cruisin along in a tourney, and you are about 30th out of 40 left in a tourney, and you are seriously looking to double up.
You get AK, go all in, and are called by AQ. Woohoo, you win. You now have 40k chips and are sitting on an average stack.
Next hand, AK again. Sweet!!! There is a raise up front, and you decide to take it down with an all in bet. But wait, your opponent, who has you covered, calls you with... AJ? What a horrible call, right? Yes, it is, and he pays for it when a K flops and you take down the pot. Unreal!!! from 20k to 80k in 2 hands. Sweet!
Next hand, youre in the SB, and you get, holy moly, AK, again... it folds around to you, and you face the BB, who happens to be the chipleader of the tourney at a whopping 175k chips. He has been steamrolling everyone and has a huge lead over the field. What do you do? You know he could bust you if you let him catch anything on the flop, so you dont really want to mess with him... you cant fold AK though, so you push it all in hoping he folds...he thinks, thinks, thinks, and calls...with AQ!!!! He (or course!!!) spikes a Q and you are taking a walk thinking about what an awful beat you took and how this always happens to you.... i mean, THIS IS TOTAL RUBBISH RIGHT? I ALWAYS GET SCREWED.....
WRONG. you are thinking about it in the wrong way.... You were all in 3 times with a 70% chance to win everytime. All you have to do is lose 1 out of 3 to be out of the tournament. Lets let the god of statistics speak to us now:
Winning 3 of 3 ---> .7x.7x.7 = .343
Thats right, only 34% of the time you are still in this tourney after that string of hands, and yet somehow people still think that they "got screwed by pokerstars/willhill/ladbrokes"... How reasonable is it to think that? Answer: Not Very.
The simple fact of the matter is that being all in is a risky proposition, and risk is what you want to avoid in tournaments until you absolutely have to face it. This is why racing early in a tournament is just plain foolish, and yet bad players do it constantly.
Whenever you are all in and not holding the absolute nuts with no cards to come, there is a chance you can get eliminated. Add up those small chances to get eliminated over the course of the tourney and it proves that it is very likely you will be eliminated somewhere.