Degenerate Diaries: The Chronicles Pt. 2

[George2Loose]

Jilly got sacked?

[cambridgealex]

Sad news, she was awesome entertainment. Jason's right there is something fundamentally wrong somewhere. Staff turnover is ridiculous.

[George2Loose]

Think some jobs carry high turnover. Dealing is probs one of them. Its pretty good to see dealers who learnt their trade at dtd dealing big events around Europe which a lot are

[leethefish]

Ralph sweaters, a&f hoodies and sushi ... Missed the bink but know where he is spending it.  Good man

Seam what's your views on the likes of Jilly getting the push. I have seen such a high turnover of staff at Dtd that something must be fundamentally wrong with morale. I accept in her case she should not have rung in sick but without doubt the dealers are trained to a very high standard. I understand Rob is in the recruitment business but if I had invested time and money in training then seeing everyone leave after such short times would have me pulling my hair out

me 2

[MTT DESTROYER]

I don't know what dealer wages are like at DTD, but does anyone think that having a job where you watch people pass around hundreds/thousands of pounds when you are on minimum or close to minimum wage could be soul destroying?  Could be a factor in high turnover?

[Skippy]

Sad news, she was awesome entertainment. Jason's right there is something fundamentally wrong somewhere. Staff turnover is ridiculous.

It is a real problem at DTD, especially when it comes to customer service. Most of the dealers at DTD give off the impression that they were going to kill themselves that morning, and it was really close, but they decided to come in for work once more time and see if it got any better.. They aren't a barrel of laughs.

I'm sure lots of people on this board (including the quotee) know more about working conditions than I do, but it does seem like dealing at DTD is a tough life, especially compared with dealing at other places.

[Skippy]

I don't know what dealer wages are like at DTD, but does anyone think that having a job where you watch people pass around hundreds/thousands of pounds when you are on minimum or close to minimum wage could be soul destroying?  Could be a factor in high turnover?

That's the same at any casino, though.

I think having to work through the night, not working set hours and being sent home or demanded to stay on the whim of management, lots of highly paid folk not doing a great deal and the club spunking off hundreds of thousands in overlays but not having time for the dealers is more soul destroying.

[paulhouk03]

I think the dealers are ok alway willing to talk
But the one who annoys me when they tell u bad beat stories when they played at gala zzzzzzzzzzz

[cambridgealex]

I don't know what dealer wages are like at DTD, but does anyone think that having a job where you watch people pass around hundreds/thousands of pounds when you are on minimum or close to minimum wage could be soul destroying?  Could be a factor in high turnover?

That's the same at any casino, though.

I think having to work through the night, not working set hours and being sent home or demanded to stay on the whim of management, lots of highly paid folk not doing a great deal and the club spunking off hundreds of thousands in overlays but not having time for the dealers is more soul destroying.

This

I think the dealers are ok alway willing to talk
But the one who annoys me when they tell u bad beat stories when they played at gala zzzzzzzzzzz

And this

[edgascoigne]

I think disaffectation is common in any job where the difference between sums dealt with and sums paid as remuneration is great.

Add volatile hours to the mix along with the fact that many dealers (often correctly) believe they could perform the role of the chap on the other side of the baize better than he is currently.....

.....and you get yourself a situation where frustration, often terminal, is rife.

[smashedagain]

marrakesh brag in before alex. when playing away its nice to see dealers you know at the events especially when everyone else is talking arabic or french. a quick hello and some small talk with the dealer as they sit down lets the others at the table you aint a chump who is gonna take any of their jiggery pokery.

i noticed the return of the duke after sometime doing the circuit and do know that the blow in gigs are not as lucrative as they once were. i think there is a few more companies in competition now, especially in ireland and the first thing they usually try to save money on is wages.

[zerofive]

Can confirm that dealing is incredibly soul destroying.

From my own experience, I would agree all of the above points and underline most of them. I don't have anything against Dusk as a place; I think it's a very nice cardroom and the amount of pressure to excel in every field must be hard to juggle with keeping staff morale high. It is unfortunate that dealing is one of those jobs whereby it is very difficult to sustain enthusiasm. When I first started, I thought it was the dream job. I got to watch 300 hands of poker every night, £6/hr wage + £10/hr tip, not to mention a lot of the customers were under less pressure as the economy was not in such turmoil at the time. These days tips are none existent because nobody has any spare cash, and tempers are always running at the threshold. To all intents and purposes it is just another minimum wage job. You don't expect the guy who takes your drive thru order at 1am to look anything but depressed.

One of the things that particularly grated on me, that perhaps could be helped, was the way your performance was reviewed. Please edit this out mods if I'm saying anything out of line. First off, performance reviews were not even introduced until the longer serving staff at the club had been working for 2+ years, so the same opportunity for a small pay increase was available to someone who had been working 3-6 months, which immediately contradicted its purpose. Secondly, one of the criteria was hand per hour, and the way this was monitored (apparently) was to take a 20 minute sample and multiply this by three. This seems like a fine way to do it, until I tell you that my first PR had me down as dealing 28 hands per hour. Now I'm not blowing my own cock here, but anyone who I've dealt to knows that this figure is infinitesimally minute compared to my actual hands per hour workrate. I don't know if they still use the same methods, but this was 100% the turning point for me at Dusk.

It is a shame that some of the better dealers are leaving Dusk, but this is good news for players that play a bunch of events around the country/continent. Also the dealing standard at Alea at the time of writing is fantastic. I guess for all the things Dusk does well, it is hard to ask that all the dealing staff look happy to be there.

[zerofive]

Ralph sweaters, a&f hoodies and sushi ... Missed the bink but know where he is spending it.  Good man

Wasn't so much a bink, as it was just an upswing in the grind. Was too embarrassed after wallowing in pity to post my profits.

I had an absolutely ridiculous week last week. It's hard to find a hand history which is interesting enough to post. I raised AK in position, got one caller, flop came king high and I got three streets from a fishbowl. Makes for a terrific read, right?

Always nice to have Jason's blessing on my spending habits, though. Thanks you Herbie. Maybe one day I'll be as balla as you and outfit myself with some Ed Hardy.

[George2Loose]

Performance reviews should be based on performance not length of service

[vegaslover]

Sounds like DTD ride their staff too hard, and to their competitors benefit from the sounds of it.
Basic HR that happy staff are more productive, and that reflects to your clients